Oberoi Overseas (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, place an order, contact us, or make an enquiry, we may collect information such as:

• Full name

• Mobile/telephone number

• Email address

• Billing and shipping address

• Order and transaction details

• Information you provide through contact or enquiry forms

• Any other information you voluntarily provide to us

Payment details may be processed securely by our third-party payment service providers. We do not generally store your complete debit card, credit card, UPI, or banking credentials on our own servers.

2. How We Use Your Information

We may use the information collected to:

• Process and fulfil your orders

• Arrange delivery and shipping

• Process payments and refunds

• Respond to your questions and enquiries

• Provide customer support

• Send order confirmations and important service-related communications

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorised transactions

• Comply with applicable legal and regulatory requirements

We will use your personal information only for legitimate business purposes and as permitted by applicable law.

3. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us understand how visitors use our website, remember certain preferences, and improve website performance.

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment gateway providers

• Shipping and logistics partners

• Website hosting and technical service providers

• Customer support or communication service providers

• Government authorities or legal bodies where required by law

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways.

These providers may collect and process payment-related information according to their own privacy policies and terms. Customers should review the applicable payment provider’s policies when making a transaction.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

10. Your Rights

Subject to applicable law, you may contact us regarding your personal information to:

• Request information about the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Withdraw consent where processing is based on consent

Some information may need to be retained where required by law or for legitimate business purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: