Thank you for purchasing from Oberoi Overseas.

We aim to provide quality products and a smooth purchasing experience. This Refund & Cancellation Policy explains the circumstances under which an order may be cancelled, returned, replaced, or refunded.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

To request a cancellation, please contact us as soon as possible with your order details.

Once an order has been dispatched, cancellation may no longer be possible.

If the cancellation is accepted, the applicable refund will be processed to the original payment method or through another appropriate method.

2. Damaged or Defective Products

If you receive a product that is damaged or appears to be defective, please contact us within [48 hours / 3 days / 7 days] of delivery.

Please provide:

• Order number

• Customer name

• Photographs of the product

• Photographs of the packaging, where relevant

• A brief description of the issue

• Video evidence, where reasonably requested

Our team may review the information and determine whether the product qualifies for replacement, return, or refund.

3. Wrong Product Received

If you receive a product different from the product ordered, please contact us within [X days] of delivery.

After verification, we may arrange an appropriate replacement, return, or refund, subject to the circumstances of the case.

4. Products Not Eligible for Return

Unless otherwise required by applicable law, returns may not be accepted for:

• Products damaged after delivery due to improper handling or use

• Products that have been altered or modified

• Products used contrary to the provided instructions

• Products returned without prior approval where approval is required

• Products returned after the applicable return period

• Products that are missing original packaging or accessories where these are necessary for processing the return

5. Return Condition

Where a return is approved, the product should generally be returned in its original condition, along with its original packaging, accessories, manuals, and other included items, where applicable.

Customers should not send a product back without first contacting us and receiving return instructions.

6. Refunds

Once an eligible return or cancellation has been reviewed and approved, the applicable refund will be initiated.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Shipping charges, transaction charges, or other fees may be non-refundable where permitted by applicable law and depending on the reason for the return or cancellation.

7. Refund Method

Where possible, refunds will be processed through the original payment method used for the transaction.

In circumstances where this is not possible, we may contact the customer to arrange an appropriate alternative refund method.

8. Non-Delivery

If an order cannot be delivered because of an incorrect or incomplete address, the recipient is unavailable, or repeated delivery attempts fail, the shipment may be returned to us by the shipping provider.

Customers should contact us regarding the status of such orders. Any refund or re-shipment will be considered based on the circumstances and applicable shipping charges.

9. Exchange or Replacement

Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied, Oberoi Overseas may, at its discretion and subject to product availability, offer a replacement instead of a refund.

If replacement is unavailable, an eligible refund may be provided.

10. How to Request a Return or Refund

To request a cancellation, return, replacement, or refund, please contact us at:

Oberoi Overseas
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Please include your order number, name, contact details, and reason for the request.

11. Policy Changes

Oberoi Overseas may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact: